Privacy policy

Last Updated: October 18, 2026

At BabyPearl, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website or place an order.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect information such as your name, phone number, email address, shipping address, billing details, order information, and other information you choose to provide.

We may also collect technical information, such as your IP address, browser type, device information, and website usage data through cookies and similar technologies.

2. How We Use Your Information

We may use your information to:

  • Process, manage, and deliver your orders.

  • Confirm orders and communicate order or delivery updates.

  • Respond to customer inquiries, complaints, and support requests.

  • Handle return, replacement, and refund requests in accordance with our applicable policies.

  • Improve our products, services, website functionality, and shopping experience.

  • Prevent fraud, detect suspicious activity, and protect our business and customers.

  • Send promotional communications where permitted by law and, where required, with your consent.

3. Payments

Payments are processed through the payment methods available at checkout. Your payment information may be handled by the relevant payment provider in accordance with its own privacy and security practices.

We do not intend to store complete payment card details on our own systems.

4. Sharing of Information

We may share relevant personal information with service providers when necessary to operate our store and fulfil your requests. These providers may include Shopify, delivery and courier companies, payment providers, and technical service providers.

We may also disclose information where required by applicable law or where necessary to protect our legal rights, customers, or business.

We do not sell customers' personal information for money.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.

You can manage cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

6. Data Security and Retention

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure.

We retain personal information for as long as reasonably necessary to process orders, provide customer support, manage returns and refunds, maintain business records, meet legal obligations, and address legitimate business needs.

When information is no longer required, we take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable legal requirements.

7. Your Privacy Choices

Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information.

We may need to retain certain information to fulfil legal obligations, maintain required business records, resolve disputes, or protect legitimate business interests.

8. Third-Party Services

Our website may use third-party services or contain links to external websites, including payment services, social media platforms, and other online services.

These third parties may collect or process information under their own privacy policies. We encourage you to review their policies before providing personal information directly to them.

9. Children's Privacy

Our website is intended for general shoppers and is not knowingly designed to collect personal information directly from children without appropriate authorization.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action where necessary.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Any updates will be published on this page, and the Last Updated date will be revised accordingly.

We encourage you to review this page periodically to stay informed about how we handle personal information.

11. Contact Us

For privacy-related questions or requests, please contact BabyPearl using the details below:

Brand: BabyPearl
Email: info@babypearl.com.pk
Phone/WhatsApp: 0335 4261254
Website: https://babypearl.com.pk

Please ensure that the contact details above are current before publishing this policy.