Shipping Policy

Last Updated: October 18, 2026

At BabyPearl, we aim to deliver your skincare essentials safely and reliably across Pakistan. Please review this Shipping Policy before placing an order.

1. Order Processing

Orders are processed after they are received and confirmed. Our standard order processing time is 1–2 business days.

Processing times may vary depending on order volume, product availability, public holidays, and other circumstances.

If there is a delay or an issue with your order, we will make reasonable efforts to contact you using the details provided at checkout.

2. Delivery Areas

We deliver to locations across Pakistan where our delivery services are available. Delivery availability may depend on your city, area, and courier coverage.

If delivery is unavailable to your location, we may contact you to discuss the available options before processing or dispatching your order.

3. Delivery Time

Our estimated delivery time is 3–5 working days after dispatch, depending on your location and courier service.

Delivery times are estimates and may vary due to location, weather conditions, public holidays, courier delays, high order volumes, or other circumstances beyond our reasonable control.

Order processing time is separate from delivery time. Therefore, the total time from order confirmation to delivery may include both processing and transit.

4. Shipping Charges

Shipping charges, where applicable, will be displayed at checkout or communicated to you before order confirmation.

Charges may vary depending on your delivery location, order value, and available shipping promotions. Any free-shipping offer will be subject to the terms stated in the relevant promotion.

5. Order Confirmation

We may contact you by phone or WhatsApp to confirm your order or verify delivery details.

Please provide an accurate phone number, complete shipping address, and any other information needed to complete delivery. If we cannot verify essential order details, your order may be delayed or cancelled.

6. Tracking and Delivery Updates

Where tracking is available, tracking details or delivery updates may be shared through the available communication channels.

If you have not received an expected update or need help with your shipment, please contact us with your order number and contact details.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery details and remaining reachable during delivery.

Incorrect addresses, unavailable recipients, refusal to accept a parcel, or unsuccessful delivery attempts may result in delays or the parcel being returned to BabyPearl.

Any applicable re-delivery or additional shipping charges will depend on the circumstances and will be communicated where applicable. These situations are handled in accordance with our Refund & Return Policy.

8. Damaged, Missing, or Incorrect Items

If your order arrives damaged, defective, contains an incorrect item, or appears to be missing an item, please contact us within 24 hours after delivery.

To help us assess the issue, please provide your order number and clear photographs of the product and packaging. We may also request additional details or an unboxing video where relevant.

Eligible complaints and their resolution, including replacement or refund where applicable, will be handled according to our Refund & Return Policy.

9. Delays and Unforeseen Circumstances

Delivery may occasionally be delayed because of courier operations, weather conditions, public holidays, high order volumes, logistical disruptions, or other unforeseen events.

We will make reasonable efforts to assist you in following up on your order. However, estimated delivery times are not guaranteed, and delays may occur due to circumstances outside our reasonable control.

10. Order Cancellations

If you wish to cancel your order, please contact us before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. Any cancellation, return, or refund request will be handled in accordance with our Refund & Return Policy.

11. Contact Us

For shipping questions or delivery assistance, please contact us:

Email: info@babypearl.com.pk

Phone/WhatsApp: 0335 4261254

Website: https://babypearl.com.pk

Please also review our Refund & Return Policy for information about return eligibility, replacements, cancellations, and refunds.